How It Works

ANSWR is a cloud based Support Experience Management platform that helps you capture and share knowledge with your team and customers.
Everyone gets smarter, together.

Self Service

Empowering Customers

  • Provide the best, expert validated, answers directly to consumers.
  • Support journey tracking for seamless support if consumers do chat/call.
  • Cross-company support session visibility and understanding.
ANSWR - Find It Screenshot

Agent Efficiency

Avoid the rinse and repeat.

  • Browser-based, integrated with internal knowledge systems and public content.
  • Capture & share your best search results with one click.
  • Add comments, hashtags or tips to clarify and improve what you find.
ANSWR - Tag & Share It Screenshot

Unique Insights

Get smarter with every search.

  • Combining Machine Learning with the human touch for better results.
  • Data collected from consumer searches, agent research and support interactions.
  • Insights and trending of your products issues “in the wild”.
ANSWR - Learn From It Screenshot

Free Trial

Want to see how awesome ANSWR really is? You're just a few clicks away from making your team better and streamlining the way you share information.